Overview

At Ceynon Apparel, we take pride in the quality and craftsmanship of our custom uniforms. Because our products are specifically tailored and branded for your organization, we do not accept returns or offer refunds for “change of mind” or incorrect sizing after an order has entered production.

However, we are fully committed to ensuring you receive exactly what you ordered. If you encounter an issue due to a manufacturing error or a mistake on our part, we will make it right.

2. Eligibility for Replacement

We will gladly replace any item if it falls into one of the following categories:

  • Manufacturing Defects: Issues such as fabric flaws, loose seams, or zipper malfunctions.

  • Branding/Embroidery Errors: If the logo embroidery or printing does not match the artwork proof you approved before production.

  • Incorrect Fulfillment: If you received an item that does not match the specifications (style, color, or quantity) documented in your final order confirmation.

3. Non-Eligible Items

We cannot accept returns or provide replacements for the following:

  • Personalized Items: Any item that has been embroidered, printed, or customized with your company branding, unless the error was made by Ceynon Apparel.

  • Sizing Issues: Since all custom orders are fulfilled based on the size guide provided on our website or confirmed during your consultation, we cannot accept returns for items that do not fit. We highly recommend using our sample sizing service before placing bulk orders.

  • Worn or Laundered Items: Any clothing that has been worn, washed, or altered after delivery.

  • Color Variations: Minor variations in color may occur due to display screen settings. We use industry-standard thread/ink charts and cannot accept returns based on minor color discrepancies.

4. How to Request a Replacement

If you believe your order is eligible for a replacement, please contact us within 7 business days of receiving your shipment:

  1. Email: ceynonapperal@gmail.com with your Order Number in the subject line.

  2. Evidence: Provide a brief description of the issue and attach clear, high-resolution photographs showing the defect or error.

  3. Review: Our quality control team will review your claim and respond within [3-5] business days.

5. Resolution Process

  • Approved Claims: If a defect or error is confirmed, we will provide instructions for the return of the faulty goods (if necessary) and expedite the production and shipping of your replacement items at no additional cost to you.

  • Return Shipping: We will provide a prepaid shipping label for the return of any defective items.

Need help?

Contact us at for questions related to refunds and returns.